Communication is simple. Quite simple, actually. People hear what they want to hear. Conversely, people also express what they think others want to hear as well. It shouldn’t be surprising, with these two tenets of communication then, that there is often communication mishaps that occur on a regular basis. This happens at work, this happens at home – it happens in life. Communication is almost always filtered through another person’s perception. The messages that enter into one’s mind have a lot of information and experience to compete against – and that is not even considering the emotional aspect.
Good leaders know how to do many things very well. In fact they excel at almost everything. However, the most effective leaders that rise above even the greatest of leaders, know best how to skillfully communicate. It is the hallmark of great leadership – to be able to convey to others the vision and the mission of the organization, put succinctly to inspire and motivate others to ACT. The most intelligent people can have the greatest ideas and vision and believe that they have inspired others to act. But did everyone hear the same thing? Is each individual inspired to carry out their task knowing where they fit in the big picture?
“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw